7/23/2026 | 0444 Hours – Station 25 responded to St. James Place in Suburban Square for a report of a person trapped in an elevator.

What initially sounded like a routine elevator rescue quickly became a complex operation. Because of the early morning hour, firefighters first had to gain access to a locked professional building, determine which elevator was out of service and on what floor it was stopped, access the rooftop elevator control room, and gain entry to a secured second floor before rescue operations could begin.

Thanks to the training and experience of our volunteers, crews were able to work through each of these challenges, safely access the elevator, and successfully extricate the occupant.

Incidents like this are a great reminder that emergency calls are often far more complex than they first appear. Regular training prepares our members to solve problems, adapt to changing conditions, and safely assist those in need—no matter the obstacles.